A.
DEVELOP CURRENT PROJECTS
1. Project Developing – Hotel/Casino/Restaurants, etc.
2. Projects Business Plan
3. Projection of Revenue – ROI
4. Review the Building/Land or Hotel that Can Be Taken Over
5. Market Research
6. Starting Phase Building
7. Designs
8. BOH/FOH – Technical Equipment/Evaluate the Project/Manage the Building Project
9. Pre-Opening Phase Managing
B.
HOTEL BRAND INTEGRATION
1. Brand Creation or Selection vs Market
2. Name Selection Based on Rate Revenue and Markets
3. Contract Negotiation and Fee and Other Negotiation
4. Hotel Business Set Up
5. Installation of Operating Systems
6. Pre Opening Budgets
7. Planning of Pre Opening Lists
8. Planning of Pre Opening Standard Operating Procedures
9. Planning of Pre Opening Sales and Marketing
C.
HOTEL GENERAL MANEGEMENT KNOW HOW IMPLAMENTATION
1. Implement the General Manager/All Management that Needed – General Manager
• General Managers Overall Managing the Property and Implement the Plan
• General Managers that Know All Around Business
• Support the Managers to Implement All Standards Needed
• Implement the Initial Plan
• Set Up Proper F&B Strategy that Will Make Mark in the Market
• Proper Concept Set Up / Buffet / Restaurant Concept / Sky Bar Concept / MICE
• Success Criteria Implementation
D.
ROOMS-SALES
1. Sales
• Correct Sales Department Set – STR Analysis
• Yield Management
• Rev Max
• Rate Control
• Revenue Meetings
• Contracts with Agencies
• Constant Sales Call
• Constant Inviting Agencies to Visit Hotel
• Upselling Standards
• Correct Revenue Capture
• WTM-Berlin-London
E.
ROOMS-OPERATIONS
2. Front Office
• Set the Standards for Doorman / Bellteam / Reception
• Check-in Check-out Standard
• Quality Management – Guest Satisfaction
• FO Automation System
• GST Implementation – Guest Relation Department
• FO Audits
• Cashier Audits
• Upselling Standard
• Correct Revenue Capture
F.
ROOMS-OPERATIONS
3. Housekeeping
• Rooms Set Up and Cleaning Standard
• Cleaning Control
• Quality Management
• Empty Room – Occupied Room Cost – Training on Usage of Cleaning Products, Amenities, etc.
• Set Standard Between FO-HK-Maintenance
• HK Audits
4. Laundry
• Laundry Standard Set Up
• Linen / Towel Control
• Daily Inventory – Loss and Damages
• Correct Supply to the Rooms
• Revenue Management on Laundry
G.
ROOMS-SALES
5. Maintenance
• Set Standard Between FO-HK-Maintenance
• Set Up MPP
• Set Automation on Response to Repairs
• Quality Management
• Purchasing – Depo Control System
• Savings on Utility – Energy/Water/Gas
• Correct Staff Manning
• Daily Control Checklists
H.
RESTAURANTS / AQUA PARKS ETC.
1. Concept Development – FOH-BOH-Restaurant Bars – Beach Bar – Shisha, etc.
2. Evaluate the Daily/Monthly Revenue Outcome – AVSP/GSS/Occupancy/Costs
3. Revenue Management
4. Aqua Park – FOH/BOH
5. Spa
6. Beach Pool Entrance for Non-Residentials
7. Kitchen Concept/Service
8. Marketing Accordingly
9. Cost/Flash
I.
SPA MANAGEMENT
1. Spa Systems
• Evaluate the Projects and Suggest the Corrections Accordingly
• Concept Planning
• Set Up the Systems Correctly
• Yield Revenue
• Spa Revenue Meetings
• Spa Marketing Plan
2.Spa Services
• Thai / Balinese Therapist
• Asian Service
• Great Therapies
• Maintaining-Cleaning and Auditing Checklists
J.
CASINO SETUPS AND BUSINESS
1. Casino Set Up
2. FOH/BOH
3. Team Training
4. System
5. Camera / Audits
6. Marketing Management/Local – International Market
7. Junket Contracts
8. P&L
9. Daily Operation
10. Integration with Rooms
K.
MARKETING AND COMMUNICATION HEAD OFFICE
1. Set Up Marketing and Communication Department for All Establishments
2. Manage Website – Social Media Correctly
3. Brand Awareness of Tourism Brand
4. Correct Tone and Presence Planning
5. Yearly/Monthly/Weekly – Marketing Plan Set Up
6. Pre and Post Marketing Plan Productivity
7. In-house and Global Marketing Tool Usage
8. Contract for Newspaper/Billboard etc.
9. Constant Guest Voice and Profile Reviews
10. Marketing Company Agreements
L.
IMPLEMENT AND DEVELOP FINANCE DEPARTMENT BUDGET & PLANNING
1. Yearly Accurate Budget and Planning
2. Proper Reporting
3. Flash Costs for Every Department within Tourism
4. Monthly Presentation
5. Costed and Benchmarks Pricing
6. Monthly Packs Ready for the Owners and Comments
7. Monthly HB Board Review
8. Outlets P&L Proper Check-ups
M.
RESTRUCTURE PROCUREMENT DEPARTMENT
1. Budget and Planning Accounting Automation System Implementation
2. Building Phase / Handover the Accounting System Building/Operations
3. P&L System Implementation
4. Financial Performance Review (FPR)
5. Revenue Projection for Hotel and All Outlet and Hold Accountable the Management Group
6. Revenue Meetings – Hotel/Casino / Spa / Villas / F&B
7. End of Year Forecast/3 Month & Yearly
8. Investors / Management Monthly Performance Revenue Meetings Set Up
9. Evaluate and Direct the Capex and Opex from the Management Company to Owners
N.
RESTRUCTURE PROCUREMENT DEPARTMENT
1. Purchasing System Integration
2. MC Programs Integrations
3. Purchasing Authority and Limits
4. Purchasing Contracts/Nominated Suppliers
5. Depo Controls / Depo Set
6. FIFO / Control Parstocks
7. Cold Rooms and Store Room Planning/Depo Storage Planning
8. Procurement Audits / Receiving Audits
9. Group Purchasing
10. Purchasing Analysis
11. Sponsorship
O.
DEVELOP HR DEPARTMENT
1. HR-Strategies – Automation/Systems
2. Recruitment Plan/Sustaining Talents
3. Pay Benchmarking/Payroll System/Holiday Systems
4. PDP System
5. Staff / Canteen and Accommodation Planning
6. 30-60-90 PDP / 6 Month & 12 Month Performance Planning
7. Training Management – Induction and Training Planning
8. Departmental Communication Meeting
9. Social Community Service Planning
P.
AUDIT DEPARTMENTS
1. Proper Hotel Audit
2. Finance/Procurements / Cash Audits
3. HR Audits
4. F&B Audits / Aqua Spa Beach
5. Front Office Sales Audits
6. Contract Audits
7. GSS Audits
8. Loss Prevention Audits
9. Asset Management
MONTHLY REPORTS AND SUCCESS CRITERIA
