Services
A. Develop Current Projects
• Project Developing - Hotel / Casino / Restaurants Etc.
• Projects Business Plan
• Projection of Revenue - ROI
• Review the Building / Land or Hotel that Can Be Taken Over
• Market Research
• Starting Phase Building
• Designs
• BOH / FOH - Technical Equipment / Evaluate the Project / Manage the Building Project
• Pre Opening Phase Managing
• Projects Business Plan
• Projection of Revenue - ROI
• Review the Building / Land or Hotel that Can Be Taken Over
• Market Research
• Starting Phase Building
• Designs
• BOH / FOH - Technical Equipment / Evaluate the Project / Manage the Building Project
• Pre Opening Phase Managing
B. Hotel - Brand Integration
• Brand Creation or Selection vs Market
• Name Selection Based on Rate Revenue and Markets
• Contract Negotiation and Fee and Other Negotiation
• Hotel Business Set Up
• Installation of Operating Systems
• Pre Opening Budgets
• Planning of Pre Opening Lists
• Planning of Pre Opening Standard Operating Procedures
• Planning of Pre Opening Sales and Marketing
• Name Selection Based on Rate Revenue and Markets
• Contract Negotiation and Fee and Other Negotiation
• Hotel Business Set Up
• Installation of Operating Systems
• Pre Opening Budgets
• Planning of Pre Opening Lists
• Planning of Pre Opening Standard Operating Procedures
• Planning of Pre Opening Sales and Marketing
C. Hotel General Management Know How Implementation
• Implement the general manager / all management that needed - general manager
• General managers overall managing the property and implement the plan
• General managers that knows all around business
• Support the managers to implement all standards needed
• Implement the initial plan
• Set up proper F&B strategy that will make mark in the market
• Proper concept set up / buffet / restaurant concept / sky bar concept / MICE
• Success criteria implementation
• General managers overall managing the property and implement the plan
• General managers that knows all around business
• Support the managers to implement all standards needed
• Implement the initial plan
• Set up proper F&B strategy that will make mark in the market
• Proper concept set up / buffet / restaurant concept / sky bar concept / MICE
• Success criteria implementation
D. Rooms-Sales
• Correct sales department set – STR analysis
• Yield management
• Rev Max
• Rate control
• Revenue meetings
• Contracts with agencies
• Constant sales call
• Constant inviting agencies to visit hotel
• Upselling standards
• Correct revenue capture
• WTM – Berlin-London
• Yield management
• Rev Max
• Rate control
• Revenue meetings
• Contracts with agencies
• Constant sales call
• Constant inviting agencies to visit hotel
• Upselling standards
• Correct revenue capture
• WTM – Berlin-London
E. Rooms-Operations
• Set the standards for doorman / bellteam / reception
• Check in check out STD
• Quality management – guest satisfaction
• FO automation system
• GST implementation guest relation department
• FO audits
• Cashier audits
• Upselling standard
• Correct revenue capture
• Check in check out STD
• Quality management – guest satisfaction
• FO automation system
• GST implementation guest relation department
• FO audits
• Cashier audits
• Upselling standard
• Correct revenue capture
F. Rooms-Operations
• Rooms set up and cleaning STD
• Cleaning control
• Quality management
• Empty room – occupied room cost – training on usage of cleaning products amenities etc
• Set STD between FO-HK-maintenance
• HK audits
4. Laundry • Laundry standard set up
• Linen / towel control
• Daily inventory – loss and damages
• Correct supply to the rooms
• Revenue management on laundry
• Cleaning control
• Quality management
• Empty room – occupied room cost – training on usage of cleaning products amenities etc
• Set STD between FO-HK-maintenance
• HK audits
4. Laundry • Laundry standard set up
• Linen / towel control
• Daily inventory – loss and damages
• Correct supply to the rooms
• Revenue management on laundry
G. Rooms-Sales
• Set std between FO-HK-maintenance
• Set up MPP
• Set automation on response to repairs
• Quality management
• Purchasing – depo control system
• Savings on utility – energy / water / gas
• Correct staff manning
• Daily control checklists
• Set up MPP
• Set automation on response to repairs
• Quality management
• Purchasing – depo control system
• Savings on utility – energy / water / gas
• Correct staff manning
• Daily control checklists
H. Restaurants/Aqua Parks Etc.
• Concept development – FOH-BOH-restaurantbars – beach bar – shisha etc.
• Evaluate the daily / monthly revenue outcome – AVSP / GSS / occupancy / costs
• Revenue management
• Aqua park – FOH/BOH
• Spa
• Beach pool entrance for non-residentials
• Kitchen concept / service
• Marketing accordingly
• Cost / flash
• Evaluate the daily / monthly revenue outcome – AVSP / GSS / occupancy / costs
• Revenue management
• Aqua park – FOH/BOH
• Spa
• Beach pool entrance for non-residentials
• Kitchen concept / service
• Marketing accordingly
• Cost / flash
I. Spa Management
1. Spa Systems
• Evaluate the projects and suggest the corrections accordingly
• Concept planning
• Set up the systems correctly
• Yield revenue
• Spa revenue meetings
• Spa marketing plan
2. Spa Services • Thai / Balinese therapist
• Asian service
• Great therapies
• Maintaining-cleaning and auditing checklists
• Concept planning
• Set up the systems correctly
• Yield revenue
• Spa revenue meetings
• Spa marketing plan
2. Spa Services • Thai / Balinese therapist
• Asian service
• Great therapies
• Maintaining-cleaning and auditing checklists
J. Casino Setups & Business
• FOH / BOH
• Team training
• System
• Camera / audits
• Marketing management / local – international market
• Junket contracts
• P&L
• Daily operation
• Integration with rooms
• Team training
• System
• Camera / audits
• Marketing management / local – international market
• Junket contracts
• P&L
• Daily operation
• Integration with rooms
K. Marketing & Communication – Head Office
• Set up marketing and communication department for all establishments
• Manage website - social media correctly
• Brand awareness of tourism brand
• Correct tone and presence planning
• Yearly / monthly / weekly – marketing plan set up
• Pre and post marketing plan productivity
• Inhouse and global marketing tool usage
• Contract for newspaper / billboard etc.
• Constant guest voice and profile reviews
• Marketing company agreements
• Manage website - social media correctly
• Brand awareness of tourism brand
• Correct tone and presence planning
• Yearly / monthly / weekly – marketing plan set up
• Pre and post marketing plan productivity
• Inhouse and global marketing tool usage
• Contract for newspaper / billboard etc.
• Constant guest voice and profile reviews
• Marketing company agreements
L. Implement & Develop Finance Department Budget & Planing
• Yearly accurate budget and planing
• Proper reporting
• Flash costs for every department within tourism
• Monthly presentation
• Costed and benchmarks pricing
• Monthly packs ready for the owners and comments
• Monthly HB board review
• Outlets P&L proper check ups
• Proper reporting
• Flash costs for every department within tourism
• Monthly presentation
• Costed and benchmarks pricing
• Monthly packs ready for the owners and comments
• Monthly HB board review
• Outlets P&L proper check ups
M. Restructure Procurement Department
• Budget and planning accounting automation system implementation
• Building phase / handover the accounting system building / operations
• P&L system implementation
• Financial performance review (FPR)
• Revenue projection for hotel and all outlet and hold accountable the management group
• Revenue meetings – hotel / casino / spa / villas / F&B
• End of year forecast / 3 month & yearly
• Investors / management monthly performance revenue meetings set up
• Evaluate and direct the CAPEX and OPEX from the management company to owners
• Building phase / handover the accounting system building / operations
• P&L system implementation
• Financial performance review (FPR)
• Revenue projection for hotel and all outlet and hold accountable the management group
• Revenue meetings – hotel / casino / spa / villas / F&B
• End of year forecast / 3 month & yearly
• Investors / management monthly performance revenue meetings set up
• Evaluate and direct the CAPEX and OPEX from the management company to owners
N. Restructure Procurement Department
• Purchasing system integration
• MC programs integrations
• Purchasing authority and limits
• Purchasing contracts / nominated suppliers
• Depo controls / depo set
• FIFO / control partstocks
• Cold rooms and store room planning / depo storage planning
• Procurement audits / receiving audits
• Group purchasing
• Purchasing analysis
• Sponsorship
• MC programs integrations
• Purchasing authority and limits
• Purchasing contracts / nominated suppliers
• Depo controls / depo set
• FIFO / control partstocks
• Cold rooms and store room planning / depo storage planning
• Procurement audits / receiving audits
• Group purchasing
• Purchasing analysis
• Sponsorship
O. Develop HR Department
O. Develop HR Department
• HR Strategies – Automation/Systems
• Recruitment Plan/Sustaining Talents
• Pay Benchmarking/Payroll System/Holiday Systems
• PDP System
• Staff/Canteen And Accommodation Planning
• 30–60–90 PDP/6 Month & 12 Month Performance Planning
• Training Management – Induction And Training Planning
• Departmental Communication Meeting
• Social Community Service Planning
• HR Strategies – Automation/Systems
• Recruitment Plan/Sustaining Talents
• Pay Benchmarking/Payroll System/Holiday Systems
• PDP System
• Staff/Canteen And Accommodation Planning
• 30–60–90 PDP/6 Month & 12 Month Performance Planning
• Training Management – Induction And Training Planning
• Departmental Communication Meeting
• Social Community Service Planning
P. Audit Departments
• Proper Hotel Audit
• Finance/Procurements/Cash Audits
• HR Audits
• FB Audits/Aqua Spa Beach
• Front Office Sales Audits
• Contract Audits
• GSS Audits
• Loss Prevention Audits
• Asset Management
• Finance/Procurements/Cash Audits
• HR Audits
• FB Audits/Aqua Spa Beach
• Front Office Sales Audits
• Contract Audits
• GSS Audits
• Loss Prevention Audits
• Asset Management
R. Monthly Reports And Success Criteria
